MMMiii!

I had a major headache recently. I got a call from a customer who was insisting that it was our fault for getting her computer infected. She got infected by a Windows Protection Suite virus because she refused to assist the technician who installed the service to her PC in removing her pre-existing antivirus software from her computer so that the tech could install the ISP Provided antivirus software which is McAfee. She had Norton. So of course it would be conflicting. She claims that the technician didn’t tell her that it was conflicting and just left her hanging.

Well, tough luck for her. We tried going to a website that had instructions in removing the Windows Protection Suite from her computer, but I don’t know if she’s just slow or something, but we weren’t able to remove it from her computer in the end. She said she’s going to sue the ISP. I didn’t bother following up on that, because I think she realizes its her fault in the first place.

Yey! I really love taking escalations.

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