MMMiii!

No, not me. But I was looking for my cellphone earlier and I couldn’t remember where I put it so while looking for it, I remembered one of the calls I received a couple of days ago.

Customer (Cu): Hi, I have a big problem. I turned off my phone because my kid wanted to play with it. Now I can’t find it.
Me: Oh, I’m sorry to hear that. Don’t worry, I’ll be more than glad to help you, or to get you to the right department. How can I help you today?
Cu: Can you turn on my phone? Is there a way they could make it sound off so I can find it?
Me: I’m not sure if they have a way…

(Then I remembered that I just got scolded recently for not immediately transferring to the right department for issues I don’t support. I wanted to say that I don’t think our wireless customer support can do anything about it, but I should just throw the customer to the wireless department.)

Cu: Could you get me to the tech support, then?
Me: I’m not from our wireless department, that’s why I couldn’t answer you. They might have a way (even if I know well that there’s none). Let me get you over to them.
Cu: Great! I don’t know what to do. I’ve been looking for it and I just can’t find it. I’m at my wits now…
Me: I can understand. Let me now place you on hold while I get you to the best department to assist you.

~~ while on hold, I was telling everyone about that call. We couldn’t stop laughing. And I didn’t tell the wireless customer support about the customer’s issue to let her deal with it.

It was just so funny… and stupid. I know I shouldn’t be laughing… but I couldn’t help it.

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