MMMiii!

It’s been a while since I wrote about my tech support stories. My work has been hectic, my life has been .. wait.. what life?

Anyways, here’s about a call with a Mr Cox. Actually, the day I got a Mr Cox, the previous caller was a Mrs Cox. It was by pure coincidence of course. I didn’t feel any discomfort with Mrs Cox, or calling her Mrs Cox, but apparently Mr Cox got a little uncomfortable, to the point that he asked me to call him by his first name.

I don’t know why. I just paused a little saying Cox at one point because I forgot who I was speaking with and had to scroll up my notes and look for his surname. He took it as something else, it seemed at that time. And now that I think about it, it probably sounded uncomfortable on his end as well.

Me: So how can I help you today, Mr ……. Cox?
Mr Cox: Uhhhh… Call me Jim.
Me: Sure… Uhh… Jim.

Actually, I’m more uncomfortable calling customers with their first name. But there was one time, after I asked the customer for their name, they kind of got annoyed and asked what for. I said it’s so I could call them by their name. Then she said, “Oh you could call me Your Majesty for all I care. Just get this fixed.”

I did call her “Your Majesty” and luckily, I was able to fix her intarwebz :D That was really embarrassing though. My seatmates were laughing at me and I could feel my ears burning red.

Tech support can be fun sometimes whenever it’s not impossible to fix the issue.

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