MMMiii!

Dear Globe Telecom,

You boast of your fancy services that do not work 90% of the time. You have a website that usually contains outdated information. Your customer service representatives lack the courtesy, respect, professionalism, or the ownership for your customers’ issues, be it through the phone or in person.

I have been calling about my inability to access BPI’s Mobile Banking menu ever since I upgraded my old SIM to a newer and supposedly better one, from the 64k SIM to the 128K SIM. Instead of helping me with this issue, I was told to go to a business center again to have them check on it. I did, and the issue was not resolved, nor was any ownership taken for this issue. This issue of mine is still unresolved. I am still unable to access my BPI Connect or Mobile Banking or whatever menu. And stop blaming it on BPI, because the other services are inaccessible too. I can’t add any favorites, even your very own G-Cash.

Instead of using this mobile banking and to avoid moments when I need load badly, I just load P1000 of prepaid credit every month. And I’ve been doing this through online banking most of the time. Because of my distrust of your services now, I’ve been calling your hotline and spoke with your customer “service” representatives, and I was told that I need to wait 24 hours for it to be credited. I loaded P1000 tonight because I needed to call someone from another country, and after 24 hours, it would be too late for the matter at hand. They said I just have to wait 24 hours. I do not have the time to wait 24 hours for an amount this big to be credited to my phone. I started complaining about the other issues, and your “representative” hung up on me while I was informing her about my complaints.

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