Some Questions.
Why are there customers call tech support and tells us that their internet is not working… and when you start troubleshooting, you find out that the customer isn’t home?
Why are there customers don’t pay their bill and then get mad because they got disconnected?
Why are there customers blame their internet service provider for everything that goes wrong with the computer and expect the internet tech support to fix it? (i.e. computer not booting up, blue screen of death, mouse not working, popups, etc)
Why are there customers who get mad when you tell them their issue is more of a [insert 3rd party product here] when it obviously is?
Why are there customers who call tech support and use them as a telephone operator service?
Why are there customers who call and tell you that their internet isn’t working… and they have a power outage…?
Why are there customers who get verbally abusive (swear at the agent) because they expected the modem to be pre-configured and all they have to do is to plug it in and it wasn’t like that?
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Well, so many questions. But of course, they’re just a percentage of the total customer population. Like I mentioned before, they wouldn’t be calling if they knew what the problem is. They won’t be calling if there is no problem. And of course, the calls we get are those that have problems.
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Comments
Comment from Mi
Time: July 7, 2008, 5:09 pm
Yeahhh!!! Sobra! Naiyak ako nung pinagmumumura ako nung isang customer. Buti na lang ipinagtanggol ako! :D
Comment from Q
Time: July 9, 2008, 3:15 am
It looks like that you’ve met quite a variety of people over these several months. Sounds like that you are having quite a time with some of those special customers, but I’m sure at the end of the day you’d have gathered up experience on all those exotic types and minds, and they’ll be worth the time.
Comment from Mi
Time: July 9, 2008, 3:58 am
Yeah. Count everything as experience. I really learn something new everyday.
Comment from Jehzeel Laurente
Time: July 9, 2008, 7:05 am
buti may nag tanggol sayo :D basta wag ka maiyak.. dedma mo lang… manhid ka lang dapat sa mga customer na ganun… keep on smiling :)
Comment from Mi
Time: July 9, 2008, 7:12 am
Yeah. Di ko lang nakeri that time. Shocked hahaa… next time prepared na! (Sana lang wala nang next time)
Mi is a 20-something-year-old tech support agent, wanna-be singer, wanna-be musician, frustrated photographer without a camera, blogger, observer, weirdo, and 
Comment from Jehzeel Laurente
Time: July 7, 2008, 5:06 pm
of course, nobody will call a tech support if there’s no problem :D That’s why they were called tech support to support the customer’s tech probs.. hehehe :D
Ganun talaga ang buhay :D hehe.. ako pag walang internet.. wala lang. di ako tumatawag. .hini hintay ko bumalik.. may mga customer kasi na war shock at inaaway ang tech support na parang ang tech support ang may hawak ng Internet D: diba????? :D hehehehe