MMMiii!

I haven’t written lately about my adventures in Technical Support Land. I know. My apologies. I just keep getting pre-occupied with something else. My stories for this post will be somewhat old. I mean, I had these calls more than a month ago, but I just keep forgetting to write about them. But I know that I really wanted to write about them. I even wrote the gist of it on my notebook.

Anyways, I decided that I’ll just have one post for each story so that it won’t be too much of a strain on the eyes. I myself lose interest when seeing a long wordy blog post.

The Military Alphabet

In tech support, most of the time, we have to spell out everything. Down to the dot N for November, E for Echo and T for Tango. One of my customers apparently was a little hard of hearing and spelling and I had to spell everything. When I first spelled out something, he said, “Wow! You know the military alphabet!”

I said, “I’m not quite sure about that. I don’t really know it.”

“But you do!” he said again… I just ignored that last one and continued to spell out stuff for him. And then it came to a point that I said S for Sandy and H for Harry. He kind of angrily interrupted and said it was S for Sierra and H for Hotel.

“I thought you know the military alphabet!”

“I didn’t say I did, Mr Customer. I do apologize. But really, I just use what I can think of.”

=_= Some customers just assume. They make an ASS out of U and ME.

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