My First Dissat
A Dissat or a DSat is short for Dissatisfaction — A dissatisfied customer, in other words.
My job involves a monthly scorecard. And if I pass my scorecard for the month, there’s an entailing bonus for every quarter.
The scorecard (at this time) includes customer satisfaction surveys. Some customers receive a survey and they are asked to rate the agent and the service they received from their call. If you got a sat, you pass. A dissat? an instant fail.
From December to May, I’ve never got a dissat. Until June. All my surveys were Sats (Satisfied customer). Until June.
The reason I got a dissat? Because I assumed that Thunderstorms = Rain included. According to the customer’s comment, “I told the agent that whenever it storms, I lose my internet connection. Even when it rains.”
*sigh*
It’s depressing. Because I know I told her clearly that it MAY be because of the rain and water seepage in the NID that’s causing this. I said it MAY be that’s why I sent a technician to fix the goddamn thing. Why the ef should she give me a dissat -_-;;
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Comments
Comment from Mi
Time: June 18, 2008, 10:35 pm
yaaa there’s really no way of disputing a dsat. even if it clearly says another name sometimes in the comments.
Comment from snoob
Time: June 22, 2008, 9:34 am
First blood.
Comment from yu
Time: July 6, 2008, 5:27 am
IT WAS ME!!!
jk… or am i?
Comment from Mi
Time: July 6, 2008, 1:45 pm
you what
Mi is a 20-something-year-old tech support agent, wanna-be singer, wanna-be musician, frustrated photographer without a camera, blogger, observer, weirdo, and 
Comment from tops
Time: June 18, 2008, 5:38 pm
well, as they say, there’s always the first time. hehe
i remember a particular dsat i had before. it was a misdirect; the cx wanted to talk to billing so i transferred her to billing. apparently, the cx didn’t like the way the billing agent handled the call, so she gave the agent a dsat. unfortunately, since i was the one who opened the ticket, the dsat was tagged to me. it was really unfair, especially so because the cx mentioned that the first agent she had talked to(that was me) was nice and polite, unlike the second agent who was rude. My TL and I tried to contest the dsat to the powers-that-be, only to be told that once a dsat is tagged, it can’t be removed.