MMMiii!

Sometimes, when customers get disconnected, the solution would just be to powercycle the modem and/or the router. I’m not saying that this is always the case. Like I said already, it’s sometimes. And that’s the first step in trying to re-establish the Internet connection for a network with a router.

I had a customer unplug the power cable of her router once, and it was just so amazing. She lost the cable. She said there were a lot of cables there and she just couldn’t find it. I was utterly amazed that I couldn’t speak for about 10 seconds. I mean, if you’re able to unplug it, you should at least have looked at it, right? I would understand if she unplugged it blindly, but she verified before she unplugged it that it was a thinnish black wire.

I described to her again and again how it looks like. We even tried tracing the cable from the power outlets and power strips. Yes, we tried more than one.

For about 35 minutes, she was trying to look for it. My call lasted 40 minutes. Because within 5 minutes, I had determined that we need to powercycle. Ughh… a pain for my stats.

Some people really do the most unimaginable things.

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