Indians and Filipinos
No offense to Indians or people from India, but I’m kind of glad that my account is going to shut down their site in India. I do get a lot of calls wherein the customer couldn’t thank me enough for not being Indian. I also dislike transferring or calling up other departments in India. They just have this… I don’t know… they have a different attitude that I just can’t live with.
Anyway, I had this customer and we were trying to make his old LinkSys router work. Now, I always tell my customers that I’ll be glad to help them with the basic configuration of their LinkSys router to work with our modem, but in the event that it requires advanced configuration and/or troubleshooting, I will have to refer them out. And they agree.
And so I was having trouble making the router work. The modem was working fine, customer can connect to the internet without the router, but when the router was connected, it wouldn’t work. It’s not a big deal bridging and unbridging the modem to make it work properly with the router, but well… the issue was the customer was typoing (over and over again) … (I shouldn’t really assume, but that’s actually what happened) at one point, and his router had a password that was different from the default.
As much as I would love for the customer to just press the darned reset button at the back of the router, we’re not really allowed to do that. LinkSys routers aren’t our products and we’re supposed to play dumb about it. Not that we know everything about it, but we’re not really trained for it. But the reset button is almost the same in equipment like these… so… anyway.
In the middle of our troubleshooting, trying to figure out the password for his router, he had his wife call LinkSys. Apparently, the agent was from India. The customer kept screaming that he has a nice lady from the Philippines helping him with his internet and he needs to know the password for his router. From the sound of it, his router wasn’t under warranty anymore and he was told that he was going to be charged.
The customer went back to me and he told me that this stupid person from India wanted to charge him for just to be told to press the reset button so he’ll just do it anyway. Well, he did it, and it didn’t work. While doing this, he kept going on and on about how he didn’t like Indians and that he could get a heart attack just talking with them.
I ended up selling him a modem-router (gateway).
I’m not saying that Filipinos are better technical support or even customer support people. Indians actually do better in the metrics side, I believe. But due to the nature of Filipinos, we’re more amiable and tend to want to please. The Filipino hospitality or something. There are still some Americans who don’t like people from other countries answering their calls though.
“Oh Well.”
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Comments
Comment from Mi
Time: July 3, 2008, 5:38 pm
Ever heard of variants? Offense/Offence, they’re just the same, but Offense is more commonly used. Plus, “Offense” is the main entry in the dictionary I use.
And I am in no way jealous of people from other countries taking in calls. Insecure of them? ho-ho. I have other insecurities, kthx, but not related to them.
Comment from durian
Time: July 3, 2008, 5:48 pm
Exactly. It’s not Indians, it’s Cndians. Spelt with a ‘C’.
Comment from Yahoogle
Time: July 4, 2008, 2:16 pm
Of course, you follow Uncle Sam’s dialect. Switch from Webster’s to Oxford or the Cambridge University Press if you are interested in purist British English.
Think more the next time you write cheeky pieces peppered with innuendos. “They just have this… I don’t know…”: It’s called tolerance and intelligence.
Comment from Mi
Time: July 4, 2008, 4:18 pm
I tolerate them, alright. Like I tolerate you.
And if you can’t tolerate my blog or my “pieces” as you call them, then don’t bother coming back.
By the way, I am in no way interested in “purist British English.”
Comment from Purist
Time: July 4, 2008, 4:45 pm
If you use impure English, they’ll put you on a train.
Comment from Yahoogle
Time: July 4, 2008, 6:16 pm
“This policy is valid from 29 June 2007
This blog is a sponsored blog created or supported by a company, organization or group of organizations. For questions about this blog, please contact mi[-at-]miii[-dot-]net.
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The owner(s) of this blog is compensated to provide opinion on products, services, websites and various other topics. Even though the owner(s) of this blog receives compensation for our posts or advertisements, we always give our honest opinions, findings, beliefs, or experiences on those topics or products. The views and opinions expressed on this blog are purely the bloggers’ own. Any product claim, statistic, quote or other representation about a product or service should be verified with the manufacturer, provider or party in question.
This blog does contain content which might present a conflict of interest. This content may not always be identified.”
Case closed. QED. Not interested in knowing how much you were paid.
Goodbye.
Comment from yu
Time: July 4, 2008, 6:25 pm
WTF Mi!!! You were paid to perpetuate the use of American English? Who the hell would pay you to do that.
Comment from Mi
Time: July 4, 2008, 6:32 pm
Ooooohh thank you for posting my blog’s disclosure policy. I’m very glad that you bothered enough to click through the other pages here.
In case you weren’t interested, I do get paid a lot. No payment for this post, though.
And goodbye~ hope I won’t see you here again. ^_^
Mi is a 20-something-year-old tech support agent, wanna-be singer, wanna-be musician, frustrated photographer without a camera, blogger, observer, weirdo, and 
Comment from Yahoogle
Time: July 3, 2008, 4:56 pm
No offence, Ms wanna-be-tech-support, but is is spelt with a ‘c’. Outgrow your jealousy and insecurities.