MMMiii!

One of my calls today was really depressing. The customer wasn’t so old. She’s only 52 and she keeps calling herself old. I keep on telling her that she’s not (since I get calls from older people like Mr. FastAction). Well… her issue was she was having troubles setting up her internet.

The details: She had an old 5 or 6 year old computer running Windows 2000 that she just got from a friend. Her modem is an old Netopia 2241 that she also got from a friend. Her computer doesn’t have an ethernet port.

Now, with her ISP, the installation works best with at least Windows XP (even if Mac and Win2k is supported). It almost never fails. With USB connections, she has to go through the hard pain-staking process of installing the driver for the modem. And her computer is slow. Have I mentioned that the computer was slow? The computer is SLOW.

The process is actually really simple. Just run the CD and then just follow the instructions. But for someone who is too clicker-happy, yet does not and could not distinguish left click from right click, it becomes hard. Really hard.

It came to the point where she was telling me why she got internet (and she got the fastest one, mind you) while we were rebooting the computer. She said she just wanted to look at recipes. And then her voice started to shake and then when the computer was back up, and we were going to proceed, she said, “I’m sorry Angel. I’m tired already. I thought this was going to be easy but it’s becoming a job to me already.” (It was almost 10pm already).

My heart went out to her. I wanted to go there and set up her internet for her. She did mention earlier that she was just some lonely old woman, divorced, living alone, her kids have left her as well. And she really did sound lonely. She was saying goodbye and I couldn’t say goodbye to her. I’ll probably be marked down if ever that call was monitored. But since that call was over an hour, probably not.

This is one of different kinds of calls that I get that I really hate. Getting emotional on a call. *sigh*

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