MMMiii!

A Dissat or a DSat is short for Dissatisfaction — A dissatisfied customer, in other words.

My job involves a monthly scorecard. And if I pass my scorecard for the month, there’s an entailing bonus for every quarter.

The scorecard (at this time) includes customer satisfaction surveys. Some customers receive a survey and they are asked to rate the agent and the service they received from their call. If you got a sat, you pass. A dissat? an instant fail.

From December to May, I’ve never got a dissat. Until June. All my surveys were Sats (Satisfied customer). Until June.

The reason I got a dissat? Because I assumed that Thunderstorms = Rain included. According to the customer’s comment, “I told the agent that whenever it storms, I lose my internet connection. Even when it rains.”

*sigh*

It’s depressing. Because I know I told her clearly that it MAY be because of the rain and water seepage in the NID that’s causing this. I said it MAY be that’s why I sent a technician to fix the goddamn thing. Why the ef should she give me a dissat -_-;;

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