MMMiii!

Been busy with work and some other stuff lately.

The past three days, I’ve been spending some of my precious rest times dealing with customer support from Globe telecom and BPI. I’m glad to say that BPI’s customer service wasn’t that bad. It was just a real pain in the behind to get someone on their hotline number, but there’s an option there wherein you can leave your name and number and they’ll get back to you as soon as they can. And they did. And it was a wonderful experience.

Globe telecom customer support on the other hand had always had terrible customer service and it hadn’t changed from 3 years ago. Three years ago I called for help because of my GPRS settings. That was resolved immediately except that I was put on hold for 12 minutes after being told that I’d be put on hold for 8 minutes (Yes, she asked if it was alright to put me on hold for 8 minutes).

Lately, I’ve been having problems with BPI Mobile Banking ever since I had my SIM card upgraded so that my phone will work properly.

The first time I called, I was told that the problem was with BPI and that I should call them. I couldn’t reach anyone so I just went to the bank itself because it’s just almost right across my place. I still had to call the hotline, and that was when I left my number instead.

At the bank, I was getting more and more aggravated, so I called Globe’s customer service again and then I was told that my phone had a problem. I mean, what the F. First it was the bank, and then it was my phone. They said because there’s no problem with the area and that I should be getting a good signal. I told them as well that there were times that I try accessing the mobile banking menu my whole journey from Makati to Quezon City, so it SHOULD be my phone, they said.

Then I told her that it was working before I had my SIM card upgraded, so how could it be my phone. I also had to TELL the stupid rep THREE FREAKIN TIMES that I upgraded from 64k to 128k. I mean, could you upgrade from 64k to 64k? I got pissed and asked her if Tagalog was so hard to understand that I had to repeat it again and again. She already had an aggravated customer and she had to aggravate me even more.

Sure, I’m just one of millions of subscribers. Sure, I’m just using prepaid. I’m not one of Globe’s precious postpaid customers. And now I am SO GLAD that I didn’t go for postpaid like I planned to 2 months ago.

Anyway, after my call with BPI, we came with a much more solid conclusion, and the problem IS with the SIM card, like I’ve been telling the 2nd person from Globe. So I’m going to Globe’s business center in a bit and complain and have them fix this. I know it’s not my phone because I’ve tried it on Mama’s phone which is a Sony Ericsson and I also tried it on Papa’s which isn’t a 3G phone.

The aggravation and sleeplessness I got from Globe Telecom probably lost me 10 lbs, faster than using instant weight reducing medicine like Orovo detox wherein you can lose as much as 7 pounds in 7 days. I mean, I do want to lose weight, but not from being eternally angry.

*sigh*

I guess I could use the exercise.

And yes, if you’re thinking that I’m saying all these because I also work in the customer service business and that I should know better, then it IS because I know better. The BPI rep did all that she can to help me without putting the blame on other things like what Globe Telecom did. In fact, she was kind of making BPI own the problem by apologizing for not having a system to inform the customers of the new BPI Mobile banking menu thing.

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