MMMiii!

I was reading blog posts from Google Reader when I came across Dawud’s latest post “Are Your Readers Morons?” and I remembered what happened at work. Although it was first about how your blog readers could be morons, it’s pretty open to every kind of relationship, be it your clients, readers, customers, or what not. And like he said, “it all begins with building relationships.”

We had a discussion at work today last night. One of my teammates was asked why he was on a call for over an hour. He replied that his customer was stupid and couldn’t follow his instructions. My team leader kind of lectured him and told him to put himself in the customers shoes. Is he properly guiding the customer? If the customer is hard of following, shouldn’t he do something about it? And these “stupid” customers call because they don’t know, that’s why they need help. And these people are the reason why we tech support people exist. It’s because of these “stupid” people why we’re here and we have this job, and we’re earning from these people’s “stupidity.”

Now, we shouldn’t really call them stupid.

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