MMMiii!

I just realized that yesterday was a Monday, but since I work on EST and it’s still Monday in EST, … Well… Yes. So. Yeah. You’re right. I AM making excuses. But it’s true! It’s still Monday in EST!!!

___________________
I had a call earlier (expect me to start with this phrase all the time) and this guy was calling for a friend. He said that he wanted to cancel their order for a new modem. I told this guy that it’s not possible to cancel an order, but he asked me to try to find a way. And so while I was chatting with Tier 2, asking what I could tell my customer, this customer asked “How’s Manila?”

Now, we have a rule. We’re not allowed to say we’re in Manila. We can say that we’re in the Philippines but never in Manila. So I wasn’t really sure how I was going to answer that. I floundered and said, “It’s night time there.” And this customer said, “Yes, of course.” I didn’t elaborate. I didn’t want or need to explain that I can’t say where I am for security purposes. Let him feel that he assumed.

After that, I told him again that we can’t cancel it and it’s really not in our system nor in our tools to cancel an order that has already been placed. I do understand the logic of not canceling orders since this could truly mess up a system. I told him to just decline the package when UPS comes but he didn’t want to hear me out. So anyway, Mr How’s Manila asked me to let him speak with a supervisor.

Read more »

If you enjoyed this post, make sure you subscribe to my RSS feed!