MMMiii!

I was late today at work. My shift starts at 7:45pm. I arrived at work last night around 6:40pm. I set up my station and then went to the lounge and slept.

I like the lounge couches. They’re so soft. They shouldn’t keep office furniture like that at work. I mean, people use those couches to sleep in, and it’s dangerous. I wasn’t able to wake up in time. I was 8 minutes late at work. GOOD THING I WOKE UP! Like OMG! OMG! I OVERSLEPT! I was late but I was at work already. -_-;

You know what’s funny? Every time I sleep in the lounge I dream. I dream dreams about call center empires or calls or what not.

The first time I slept in the lounge I dreamed that the Philippines was a call center empire, people were marching about going to work. And then there was a computer station shortage. I saw some old high school classmates and friends, and they were all call center soldiers.

I don’t remember my second time, maybe because it was just like 15 minutes. The first one was a 30 minute nap. My nap last night was almost an hour. Maybe that’s why I didn’t wake up to the vibrations of my phone. I woke up 7:52 and was logged in by 7:53. Still groggy and half-asleep. Good thing my first call came in after 8 already. High avail for the win!

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I’m going to start a new category/segment on my blog. Moronic Mondays. Every Monday, I’m going to write about memorable experiences from my calls at work. Being a tech support is really an exciting kind of job. You get to experience techies, wannabe techies, idiots, irates, shy, scary, and what not. You get to talk to people with ages ranging from 10 to 85. For me, there are two things I like feeling accomplishment from–getting an irate caller what he wants and at the same time not going outside my scope of support or company policies and calming down in the end, and being genuinely appreciated. I’m an emotional person and there have been three times when I cried on the job–not because I was scared or anything, but because I was so frustrated that I can’t help them.

There are also some pretty funny experiences on the job, like one of the calls I’m going to feature for my first post. The format of this is going to be as follows: The issue (ISSUE), the resolution (RESOLUTION), and what happened that made it memorable (EXPERIENCE).

Without further ado, Mellow Mondays 001

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