MMMiii!

Well. Yeah.

We started taking in calls last week. On the 25th to be exact. Around 11am. I only had one call, and it was a long call. Thankfully, the customer was really nice.

Saturday, 26th, I had 3 calls. Two long calls and 1 really short one. Nonetheless, my average time was long. I also had coaching and I barely passed. My score was 85.07% … The passing is 85%

Today, I think I had 4 calls. The last one I had to deal with a mac. I own a mac, but I’m not THAT well versed with it. Oh well.

When you’re new, it’s scary. It’s scary because there are some things you don’t know. But whenever a customer tells you that all you’ve done is greatly appreciated even if you didn’t really resolve the issue, it kind of gives you a good feeling. Like teaching. When the students like you and appreciate you, it makes you want to strive harder (>___>). But still, my stats are somewhat low.

If I were to undergo something like “a part of Business valuation” thingie, I wonder how will I score? And suppose the “scores” are “outstanding, amazing, just ok, and what?”

Bleh…

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